As a member of the Technical Device Management team, you will play a critical role in helping the production team create marketing and training content for released and unreleased products. Technical Device Managers work within the Technical Production Services group and support our producers and creatives on video production and photography projects by providing product expertise during our productions. Technical Device Managers know anything and everything about our devices and larger ecosystem of services. They ensure our products remain true to function and act as a liaison between engineering, product marketing, branding, content and production. They also work with creatives to prototype, load, and screen capture content on devices. Some of this content is used in launch videos, Keynotes, guided tours, digital signage, and advertisements. Technical Device Managers are hands-on, and have a deep understanding of difference hardware and software products. They also have experience working in a production environment, especially with video and film.

Are you someone who remains curious, asking questions, and digging deep to find solutions? We're growing and urge you to apply. We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be inspired to share your years of experience along with providing exceptional support for the team.

Key Qualifications

• At least 4-5 years in a technical production role

• Extensive experience with various hardware/software products. 

• You have video and photo production experience

• You are comfortable and willing to travel abroad

• Good experience with networking and technical troubleshooting

• You have project management experience

• You follow through with commitments and foster mutual trust with fellow team members and internal customers

• You are resourceful and have excellent technical problem solving skills

• You possess excellent communication and time management skills, with the ability to work equally well independently and within a team environment.

• You have good judgment and can follow security practices to protect our unreleased devices from exposure

• Experience using creative tools such as Photoshop, After effects, Final Cut a plus • HTML and Javascript experience is a plus

Description

- Provide technical product expertise to our producers and creatives during pre-production and production

- Provide clarity on usage scenarios, as well as device and app behaviors in line with PM intentions - Handle device logistics and shipments of unreleased products around the world

- Responsible for screen captures, data management, and content loading on devices, as well as troubleshooting device networking and other technical issues

- Request and prepare inventory of products, and prototype content for creatives prior to a shoot

- Create and load screens on devices as needed

- Be the liaison between all cross functional teams and a resource to answer all technical questions about our products

- Follow security protocols on set and make sure devices and IP are not exposed

Education & Experience

- Bachelor's or equivalent degree preferred

Required skills

Branding,Data Management,Ecosystem,HTML,Inventory,Javascript,Liaison,Logistics,Marketing,Networking,Product Expertise,Product Marketing,Technical Problem Solving,Time Management,Video Production

• Work Authorization : Green Card, US Citizen
• Experience Level : 4+ Years
• Travel required : 25% or less
• Shift timings: 9 AM to 5 PM